It has been an enormous relief to our family that we found such a fabulous ‘home from home’ for Mum. Rotherbank is a small and intimate care home which is family run and with long-standing staff and low staff turnover. Staff really have the opportunity to get to know the residents well and the residents know the staff very well. I have been amazed at how well my mother, who suffers with severe dementia and who previously was agitated and confused, has settled into Rotherbank. She is happy and well cared for. If there are any concerns about her health or welfare, we are immediately informed and a course of action put in place to deal with it.
If I have any concerns, I have been able to voice them and know they will be immediately addressed. Coming to terms with the fact that Mum needed residential care has been a stressful and emotional decision for our family but knowing she is now so happy and well and in excellent hands has been a huge weight off our shoulders.
It is a truly welcoming and friendly care home, with a genuine family atmosphere. Lots of stimulating activities for the residents and celebrations of seasonal events including individual birthdays. Very good home cooked meals.
Very kind and caring staff who all know and respect the resident’s individual wishes and are very well trained to anticipate needs. Visitors are always welcomed with a smile and an offer of tea or coffee. Spotlessly clean and attractively presented rooms and gardens.
I am so grateful that we found Rotherbank. Having had personal experience of having arranged care for close relations in four other care homes, (not in this area) this is definitely the best on all counts.
Rotherbank is a small, family-run home and has a real homely feel. Thank you for providing excellent care for my grandmother.
My mother’s happiness speaks volumes about the excellence of all the staff and I know that, if only she could, she would thank them for their care from the bottom of her heart.
My father entered the home in October 2018 and despite our concerns quickly settled into this excellent home. This ensured that my father was given excellent treatment and care during the five months until his death. The staff, led by an excellent manager, give exemplary service to the residents and make the lives of the residents, most of whom are seriously ill with dementia, as happy and secure as possible.
Without doubt, Rotherbank is an excellent home and I have no hesitation in giving this home my highest accolade. Well done.